REFUND POLICY
This Return and Refund Policy regulates the procedures and conditions for returning products and requesting refunds in ERUBELLE.COM By making a purchase on our website, you agree to the terms outlined in this policy.
Returns
- Right of Withdrawal: If you are not satisfied with your purchase, you have a period of [14 days] from the date of receipt of the product to request a return without giving any reason. To exercise your right of withdrawal, please contact our customer service.
- Return Conditions: Products must be returned in their original condition, unused and with all original accessories and packaging. We reserve the right to refuse returns that do not meet these conditions.
- Shipping Costs: Return shipping costs will be the responsibility of the customer, unless the reason for the return is an error on the part of ERUBELLE.COM or a defective product.
Refunds
- Refund Process: Once we receive and verify the return, we will proceed to issue a refund. The refund will be made in the same form of payment that was used for the purchase, unless otherwise agreed with the customer.
- Processing Time: The refund process can take up to [5 days] from when we receive the returned product. The exact time it takes to credit your account may vary depending on your financial institution.
Exceptions
We do not accept returns or offer refunds in the following cases:
- Products that have been customized or modified according to customer specifications.
- Products that are not in their original condition or that show signs of use.
- Returns requested after the established deadline.
Contact
If you would like to request a return or have any questions about our return and refund policy, please feel free to contact us using the following contact information:
- Email: info@erubelle.com
- Phone: +34 685 758 263
Thank you for trusting ERUBELLE.COM and we look forward to providing you with a satisfying shopping experience.